Where do you customize your products?
- All product customization is completed at our Pinellas Park, FL facility.
What is your production time?
- Orders typically ship within 5 to 10 business days after the order proof is approved. Large orders may require longer production times but most orders ship in less than 3 weeks.
Is shipping included in your pricing?
- Shipping is not included in our pricing but shipping quotes will be provided when a purchase order gets submitted.
Do you charge a setup fee?
- Unless otherwise stated on the product page, Bulk Custom Tumblers does not charge any setup fees on orders.
Will I receive a proof before my order gets fulfilled?
- Yes, all of our custom branded items will require a digital proof to be approved before being sent to production.
How do I send you my artwork?
- Please email us your artwork to Orders@BulkCustomTumblers.com or Artwork@BulkCustomTumblers.com (Please include your PO number in the subject line)
Do you have a minimum order quantity?
- Please refer to the individual products information to check if there’s a minimum order quantity of the item you’re interested in.
What artwork files do you accept?
- Vector files are always best. AI, SVG, CDR, EPS, and PDF files with all text converted to lines will produce the best results. If you don’t have a vector file, please provide us with a high resolution (300dpi) PNG or JPEG. Artwork fees may apply.
Do you offer customization on customer-supplied items?
- Bulk Custom Tumblers does offer contract branding services on items that we don’t personally sell. Please email or call us so we can discuss the scope of your project.